1. Introduction
KairosWP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, and contact details
- Payment Information: Processed securely through Stripe (we do not store credit card details)
- Site Information: WordPress site URL and configuration data necessary for service delivery
2.2 Automatically Collected Information
- Usage Data: Service usage patterns, API calls, and performance metrics
- Technical Data: IP address, browser type, device information, and access logs
- Cookies: We use cookies and similar tracking technologies to improve your experience
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve the Service
- Process transactions and manage your account
- Send you service-related communications
- Respond to your inquiries and support requests
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Data Storage and Security
4.1 Data Storage
- SaaS Core: Account and configuration data is stored in our secure cloud infrastructure
- Payment Data: All payment and customer data resides in your Stripe account, not in KairosWP databases
- WordPress Plugin: Only minimal caching data is stored locally via WordPress Transients API
4.2 Security Measures
We implement industry-standard security measures including:
- Encryption in transit (HTTPS/TLS)
- Secure server infrastructure
- Regular security audits
- Access controls and authentication
5. Third-Party Services
5.1 Stripe
Payment processing is handled by Stripe. Your payment data is subject to Stripe's Privacy Policy and security standards.
5.2 Vercel
Our infrastructure is hosted on Vercel. Please refer to Vercel's Privacy Policy for information about their data handling practices.
6. Data Sharing and Disclosure
We do not sell your personal information. We may share information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our Service
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
To exercise these rights, please contact us through your KairosWP dashboard.
8. Cookies and Tracking Technologies
We use cookies to:
- Authenticate your session
- Remember your preferences
- Analyze service usage
- Improve user experience
You can control cookie preferences through your browser settings.
9. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required by law or for legitimate business purposes.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data.
11. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us through the support channels provided in your KairosWP dashboard.
Last Updated: January 15, 2025